Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our IPTV services. If you're not completely satisfied with your subscription, you can request a full refund within 30 days of your initial purchase.

Our guarantee ensures you can try our service risk-free and experience the quality of our IPTV platform.

Refund Eligibility

Eligible for Refund

• New customers within 30 days of first purchase
• Service technical issues that cannot be resolved within 48 hours
• Billing errors or unauthorized charges
• Service not available in your region (if not disclosed at purchase)
• Significant service downtime (more than 24 hours in a 7-day period)
• Failure to deliver promised features or channel content

Not Eligible for Refund

• Subscription renewals (beyond the initial 30-day period)
• Partial month refunds after the guarantee period
• Account termination due to Terms of Service violations
• Issues caused by user's internet connection or equipment
• Change of mind after the 30-day guarantee period
• Requests made more than 30 days after initial purchase

How to Request a Refund

Step-by-Step Process

1. Contact Support: Email our support team at [email protected] or use our live chat feature.
2. Provide Information: Include your account email, subscription details, and reason for refund request.
3. Allow Investigation: Our team may investigate technical issues or attempt to resolve problems first.
4. Receive Confirmation: You'll receive an email confirmation once your refund is approved.
5. Processing Time: Refunds are processed within 3-5 business days after approval.

Required Information

To process your refund request efficiently, please provide:

• Account email address
• Order/transaction ID
• Date of purchase
• Detailed reason for refund request
• Screenshots or documentation (if applicable)
• Steps taken to resolve the issue

Refund Processing Times

Payment Method Considerations

• Credit Cards: 5-10 business days to appear on statement
• Debit Cards: 3-7 business days to appear in account
• PayPal: 1-3 business days to PayPal account
• Bank Transfers: 7-14 business days depending on bank

Cancellation vs. Refund

Special Circumstances

Prorated Refunds

In exceptional circumstances, we may offer prorated refunds for:

• Extended service outages beyond our control
• Significant reduction in advertised features
• Billing errors that affect service delivery
• Legal or regulatory changes affecting service availability

Goodwill Gestures

While not guaranteed, we may offer goodwill refunds or credits for:

• Long-term customers experiencing temporary issues
• Service disruptions during important events
• Technical problems affecting multiple users
• Exceptional customer service situations